Shipping Information and Payment Information
General shipping & payment information
What methods of payment do we accept
Do I have to pay provincial sales tax and GST?
What security systems do you have in place?
Check your shipment
You shipped me the wrong thing!
Shipping Information
We Ship Worldwide
Most orders are shipped within 2 days. Shipping rates are specified for Canada Post Expedited Parcel Service.
Orders under $18.00 — add $5 handling charge.
All charges are in Canadian funds.
Methods of Payment
Payment can be made by MasterCard or Visa using PayPal.
How to Order:
Order online using our secure shopping cart system. When you submit your order using our shopping cart system, we will contact you by phone to confirm your order and get your payment details. Order by Phone - Toll Free - 1-888-757-8778. We are available to take your order between the hours of 10 a.m. to 8 p.m. pacific time. If our lines are busy, simply leave your name and phone number on our answering system and we will return your call as soon as possible.
Order by postal mail by printing your order from the shopping cart checkout and mailing it to the address below.
Address your order to:
Sinclair Cottage Quality Teas
5224 Gainsburg Rd
Bowser, B.C., Canada
V0R 1G0
Notification: When an order has been shipped you will receive an email notification of the shipping date.
Sales Tax
B.C. residents will have Provincial Sales Tax added to their orders for accessory items — there is no PST on tea.
HST - 13% applies to the following provinces: New Brunswick, Nova Scotia and Newfoundland.
All orders (except HST provinces) are subject to 5% GST
Check Your Shipment
As soon as you receive your shipment, check it to make sure it is complete and nothing has been damaged. See our Return Policy if something needs to be returned. Below is information on what to do if your order was incorrect.
You shipped me the wrong thing! or It's damaged!
If you were shipped the wrong item or an item arrived damaged, please Contact us to get instructions on how to ship the item back to us (at our expense) and expedite the shipping of the correct item.
Return Policy
We hope you will be satisfied with everything you buy from the Sinclair Cottage Quality Teas. If our products do not satisfy you, return them to us within 30 days for a full product refund. Please include the invoice that accompanied your order so we can identify you. Indicate whether you prefer a credit or a refund cheque for the amount of the product you are returning. Returned accessory and gift basket items must be in the original condition and packaging.
Ship your returns to:
Sinclair Cottage Quality Teas
5224 Gainsburg Rd
Bowser, B.C., Canada
V0R 1G0
Except for damaged or defective items or items shipped in error, all shipping and handling charges are non-refundable. Credits will be made either as a credit against the same VISA or MasterCard account used for the original order or by cheque, depending upon what payment method was used.
If the product you are returning was because of OUR error (defective or wrong product) Contact us
Can I check the status of a returned item?
Yes, simply Contact us and a we will be happy to help you!
Back to top of page
About Security
What systems do you have in place?
For security, our shopping cart pages (product added, view cart and checkout page) are on a secure encrypted PayPal server to ensure your privacy and security.
Back to top of page
|